Careers
Sales Supervisor/Community Manager
About the Role
We are seeking a passionate and driven Sales Supervisor/Community Manager for our Minnie Rose boutique on the Upper East Side. As a key leader in our team, you will play a pivotal role in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. The ideal candidate will bring an established client book, strong knowledge of the Upper East Side customer base, and meaningful connections with local community groups and organizations. Your leadership will inspire your team to create memorable and elevated in-store experiences, reflecting the prestige and excellence of the brand.
As a Sales Supervisor/Community Manager, you will work closely with the Store Leader/General Manager to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards. In this leadership role, you will not only guide and motivate your team but also oversee key operational functions such as inventory management, visual merchandising, and shipment processing, ensuring the smooth and efficient running of the store.
With a one-team mindset, you will also contribute to market and brand initiatives such as promotional events, activations, and store openings. You’ll leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations. As a hands-on leader, you will manage both the customer experience and support your team’s growth, all while operating independently and effectively under pressure.
Position Qualifications
- Must be 18 years of age or older.
- Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals.
- Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences; experience in related categories is highly desirable.
- Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
- Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds to ensure operational excellence and an elevated customer experience.
Hourly Pay Range: $21/hr to $25/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal skills
- People Leadership: effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
- Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
- Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
- Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
- Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
- Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
- Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s)
- Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting relationships.
- Demonstrate strong organizational and time-management skills, consistently completing tasks and meeting deadlines with efficiency and precision.
Part-Time Sales Associate
About the Role
We are committed to finding exceptional talent to represent our boutique in the Upper East Side. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.
The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.
As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications
- Minimum Age: Must be at least 18 years old to align with company standards.
- Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
- Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
- Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.
Hourly Pay Range: $18 to $24. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills
- Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
- Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
- Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
- Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
- Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
- Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s)
- Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
- Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.